Shipping and Delivery Policy

At American Wellness, we are committed to providing a smooth, discreet, and reliable delivery experience for all orders. Please review the details below to understand how shipping and delivery work when you shop with us.

1. Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During peak seasons, sales events, or due to unforeseen circumstances, processing times may be slightly longer.

2. Shipping Methods & Estimated Delivery

We offer a range of shipping options depending on your location:

  • Standard Shipping: Estimated delivery within 3–7 business days

  • Expedited Shipping (if available): Estimated delivery within 2–4 business days

  • International Shipping (if available): Delivery times vary based on destination and customs clearance

Delivery times are estimates and may vary due to external factors beyond our control, such as carrier delays, weather conditions, or customs processing for international orders.

3. Discreet Packaging

We respect your privacy. All orders are shipped in plain, discreet packaging with no indication of the contents or the nature of the products inside.

4. Shipping Confirmation & Tracking

Once your order is shipped, you will receive a confirmation email containing:

  • Your tracking number

  • A link to track your shipment status

Please allow up to 24–48 hours for the tracking information to update after dispatch.

5. Shipping Rates

Shipping fees are calculated based on:

  • Your delivery location

  • The size and weight of your order

  • The selected shipping method

Final shipping charges will be displayed at checkout before you confirm your order.

6. Incorrect or Incomplete Addresses

Please ensure that your shipping address is correct and complete before placing your order.

  • We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

  • Additional fees may apply for re-shipping returned packages due to address errors.

7. Lost, Stolen, or Delayed Packages

  • Once an order has been shipped, it is the responsibility of the shipping carrier.

  • If your package is lost, stolen, or delayed, please contact the carrier with your tracking information.

  • We will do our best to assist you in resolving shipping issues, but American Wellness cannot be held liable for delays or loss caused by third-party carriers.

8. International Shipping (If Applicable)

  • International customers are responsible for any customs duties, taxes, or import fees applicable in their country.

  • Delivery times may be extended due to customs processing in the destination country.

  • Some products may be restricted in certain regions; it is the buyer’s responsibility to ensure products comply with their local laws.

9. Order Status & Support

If you have questions about your order status or delivery, please contact our support team at orders@americanwellness.biz with your order number.

10. Contact Us

For any questions about our Shipping & Delivery Policy, reach out to:

Email: orders@americanwellness.biz
Address: American Lifestyle Products, 227 W Washington St, Macomb, IL 61455, USA
Dun & Bradstreet D-U-N-S® Number: 128480728